Report your outage online
or on your smartphone at
Smell Gas? Leave Fast
Call us immediately at 800.755.5000.
Certain repairs must be completed before service can be safely restored.
Residents who need to repair customer-owned facilities, such as the meter base, weatherhead or point of attachment, should have this work performed by a professional electrical contractor. Learn more.
General inquiry? Members of the news media may submit online inquiries.
A representative will contact you within one business day.
Urgent matter? Reach a member of our media team directly.
During regular business hours:
Leigh Morris (217) 535-5228
Stacy Shangraw (309) 677-5073
Victoria Busch (618) 346-1286
For after-hours, weekends and holidays only:
Call (217) 424-6400 weekdays 5 p.m. to 8 a.m., weekends and holidays.
Looking for basic information? Visit our online press kit for fact sheets. Click here for emergency response stock photos and company logos.
Need information on an outage? Visit our online outage center where you can view
outage information by county and ZIP code.