Alerts

05/01/13 Flooding Clean Up Continues

2013-05-03T11:08:33Z

Weather forecast: Rian and cooler temps across Illinois.

Although river levels have declined, rain with challenge the clean up process.

Based on the forecast and the prospect of quieter weather conditions for the short-term, we are standing down and returning the Ameren Illinois organization to status GREEN – Normal Operations, effective at 15:00 May 1,2013,

Emergency Event 20130225AIC

05/01/2013 Rivers Levels Continue to Decline To Moderate Levels

2013-05-01T12:23:13Z

Flood Update

Rivers have crested and flood water levels are declining across Illinois; Co-workers will continue to monitor conditions at various substations and gas regulating points in the path of the flood waters. In addition, co-workers are monitoring the conditions impacting customers and taking steps to reconnect electrical meters. At this time, conditions at our substations are stable.

Flooding Safety

Ameren Illinois recommends these actions after a flood:

Before touching or unplugging electrical appliances or devices that have been in contact with water, turn off the circuit that feeds the appliance or have the power to the building disconnected.
If you have any doubts about the safety of your home or business electrical system, have it inspected by a professional electrician.
Have a professional service person inspect an air conditioner, furnace, water heater and any other electrical or natural gas appliance or device that was entirely or partially submerged to determine if it can be used, requires repairs or must be replaced
If electrical or natural gas service has been turned off, contact Ameren Illinois at 1-800-755-5000 to have it turned on once the electrical and natural gas systems have been determined by a service professional to be safe.

Ameren Illinois warns all residents in the impacted areas to be on alert for downed electrical wires, and stay away from brush, downed trees and limbs and any debris that may conceal downed power lines. If you see a fallen or sagging wire, assume that it is still energized and dangerous. Electric power lines can carry power even after being knocked to the ground. Call Ameren Illinois at 1-800-755-5000 to report downed wires.

Natural gas safety advice

If you detect a natural gas odor, immediately leave your home or business and call Ameren Illinois Customer Service at 1-800-755-5000. Do not turn lights on or off, operate any electrical device, use a phone or light a match inside or near the building.

Electrical safety advice

When water comes into contact with energized electrical wiring, appliances and other devices, it creates a major threat of serious injury and electrocution.
Never enter a flooded basement or other flooded area where water may be in contact with electrical wiring, appliances and other devices.
Never attempt to turn off power at the main electrical panel box if you must stand in water or on a wet floor to do so.
Never use electrical appliances or devices or touch electrical switches, outlets or cords if you are standing in water or are on a wet surface, or even if you are wet or the device is wet.
Keep electric-powered tools and equipment at least 10 feet away from water and wet surfaces.

In the event of flooding, Ameren Illinois will turn off electrical power to a home or business at the request of a customer. Contact Ameren Illinois at 1-800-755-5000 to have the power turned off when flood waters are likely to reach the main electrical panel box. Ameren Illinois also will turn power off at the request of local authorities.

Additional safety information is available at SafeElectricity.org. Additional flood recovery information is available from the University of Illinois Extension.

Emergency Event 20130417AIC

04/30/2013 Rivers Levels Continue to Decline

2013-04-30T12:37:31Z

Flood Update

Rivers have crested and are beginning to decline across Illinois; Co-workers will continue to monitor conditions at various substations and gas regulating points in the path of the rising waters. In addition, co-workers are monitoring the conditions impacting customers and taking steps to shut-off gas service and disconnect electrical meters, when necessary, to protect the safety of our customers and the integrity of our systems. At this time, conditions at our substations are stable

Flooding Safety

Ameren Illinois recommends these actions after a flood:

Before touching or unplugging electrical appliances or devices that have been in contact with water, turn off the circuit that feeds the appliance or have the power to the building disconnected.
If you have any doubts about the safety of your home or business electrical system, have it inspected by a professional electrician.
Have a professional service person inspect an air conditioner, furnace, water heater and any other electrical or natural gas appliance or device that was entirely or partially submerged to determine if it can be used, requires repairs or must be replaced
If electrical or natural gas service has been turned off, contact Ameren Illinois at 1-800-755-5000 to have it turned on once the electrical and natural gas systems have been determined by a service professional to be safe.

Natural gas safety advice

If you detect a natural gas odor, immediately leave your home or business and call Ameren Illinois Customer Service at 1-800-755-5000. Do not turn lights on or off, operate any electrical device, use a phone or light a match inside or near the building.

Electrical safety advice

When water comes into contact with energized electrical wiring, appliances and other devices, it creates a major threat of serious injury and electrocution.
Never enter a flooded basement or other flooded area where water may be in contact with electrical wiring, appliances and other devices.
Never attempt to turn off power at the main electrical panel box if you must stand in water or on a wet floor to do so.
Never use electrical appliances or devices or touch electrical switches, outlets or cords if you are standing in water or are on a wet surface, or even if you are wet or the device is wet.
Keep electric-powered tools and equipment at least 10 feet away from water and wet surfaces.

Additional safety information is available at SafeElectricity.org. Additional flood recovery information is available from the University of Illinois Extension.

Emergency Event 20130417AIC

04/29/2013 Rivers Levels Dropping

2013-04-29T12:34:38Z

Flood Update

Flooding Safety

Ameren Illinois recommends these actions after a flood:

Before touching or unplugging electrical appliances or devices that have been in contact with water, turn off the circuit that feeds the appliance or have the power to the building disconnected.
If you have any doubts about the safety of your home or business electrical system, have it inspected by a professional electrician.
Have a professional service person inspect an air conditioner, furnace, water heater and any other electrical or natural gas appliance or device that was entirely or partially submerged to determine if it can be used, requires repairs or must be replaced
If electrical or natural gas service has been turned off, contact Ameren Illinois at 1-800-755-5000 to have it turned on once the electrical and natural gas systems have been determined by a service professional to be safe.

Natural gas safety advice

If you detect a natural gas odor, immediately leave your home or business and call Ameren Illinois Customer Service at 1-800-755-5000. Do not turn lights on or off, operate any electrical device, use a phone or light a match inside or near the building.

Electrical safety advice

When water comes into contact with energized electrical wiring, appliances and other devices, it creates a major threat of serious injury and electrocution.
Never enter a flooded basement or other flooded area where water may be in contact with electrical wiring, appliances and other devices.
Never attempt to turn off power at the main electrical panel box if you must stand in water or on a wet floor to do so.
Never use electrical appliances or devices or touch electrical switches, outlets or cords if you are standing in water or are on a wet surface, or even if you are wet or the device is wet.
Keep electric-powered tools and equipment at least 10 feet away from water and wet surfaces.

Additional safety information is available at SafeElectricity.org. Additional flood recovery information is available from the University of Illinois Extension.

Emergency Event 20130417AIC

04/26/2013 Rivers Have Crested in Illinois

2013-04-26T12:32:07Z

Flood Update

Flooding Safety

Ameren Illinois recommends these actions after a flood:

Before touching or unplugging electrical appliances or devices that have been in contact with water, turn off the circuit that feeds the appliance or have the power to the building disconnected.
If you have any doubts about the safety of your home or business electrical system, have it inspected by a professional electrician.
Have a professional service person inspect an air conditioner, furnace, water heater and any other electrical or natural gas appliance or device that was entirely or partially submerged to determine if it can be used, requires repairs or must be replaced
If electrical or natural gas service has been turned off, contact Ameren Illinois at 1-800-755-5000 to have it turned on once the electrical and natural gas systems have been determined by a service professional to be safe.

Natural gas safety advice

If you detect a natural gas odor, immediately leave your home or business and call Ameren Illinois Customer Service at 1-800-755-5000. Do not turn lights on or off, operate any electrical device, use a phone or light a match inside or near the building.

Electrical safety advice

When water comes into contact with energized electrical wiring, appliances and other devices, it creates a major threat of serious injury and electrocution.
Never enter a flooded basement or other flooded area where water may be in contact with electrical wiring, appliances and other devices.
Never attempt to turn off power at the main electrical panel box if you must stand in water or on a wet floor to do so.
Never use electrical appliances or devices or touch electrical switches, outlets or cords if you are standing in water or are on a wet surface, or even if you are wet or the device is wet.
Keep electric-powered tools and equipment at least 10 feet away from water and wet surfaces.

Additional safety information is available at SafeElectricity.org. Additional flood recovery information is available from the University of Illinois Extension.

Emergency Event 20130417AIC

04/25/2013 Flood Waters Declining in Some Communities

2013-04-25T12:41:15Z

Flood Update

Rivers have near crest and some are beginning to decline across Illinois; Co-workers will continue to monitor conditions at various substations and gas regulating points in the path of the rising waters. In addition, co-workers are monitoring the conditions impacting customers and taking steps to shut-off gas service and disconnect electrical meters, when necessary, to protect the safety of our customers and the integrity of our systems.

In Havana, water is expected to peak 27.8 feet late today into Friday, previous record was at 27.1 feet. Havana flood stage is 14 ft.

At Grafton,a level of 29.4 which is peak expected today. Flood stage there is 18 feet.

Flooding Safety

Natural gas safety advice

If you detect a natural gas odor, immediately leave your home or business and call Ameren Illinois Customer Service at 1-800-755-5000. Do not turn lights on or off, operate any electrical device, use a phone or light a match inside or near the building.

Electrical safety advice

When water comes into contact with energized electrical wiring, appliances and other devices, it creates a major threat of serious injury and electrocution.
Never enter a flooded basement or other flooded area where water may be in contact with electrical wiring, appliances and other devices.
Never attempt to turn off power at the main electrical panel box if you must stand in water or on a wet floor to do so.
Never use electrical appliances or devices or touch electrical switches, outlets or cords if you are standing in water or are on a wet surface, or even if you are wet or the device is wet.
Keep electric-powered tools and equipment at least 10 feet away from water and wet surfaces.

Ameren Illinois recommends these actions after a flood:

Before touching or unplugging electrical appliances or devices that have been in contact with water, turn off the circuit that feeds the appliance or have the power to the building disconnected.
If you have any doubts about the safety of your home or business electrical system, have it inspected by a professional electrician.
Have a professional service person inspect an air conditioner, furnace, water heater and any other electrical or natural gas appliance or device that was entirely or partially submerged to determine if it can be used, requires repairs or must be replaced
If electrical or natural gas service has been turned off, contact Ameren Illinois at 1-800-755-5000 to have it turned on once the electrical and natural gas systems have been determined by a service professional to be safe.

Additional safety information is available at SafeElectricity.org. Additional flood recovery information is available from the University of Illinois Extension.

Emergency Event 20130417AIC

04/24/2013 Flooding Impacting Service Area

2013-04-24T12:49:19Z

Flood Update

Rivers continue to rise in northern and central Illinois; Co-workers are monitoring conditions at various substations and gas regulating points in the path of the rising waters. In addition, co-workers are monitoring the conditions impacting customers and taking steps to shut-off gas service and disconnect electrical meters, when necessary, to protect the safety of our customers and the integrity of our systems.

At Peoria yesterday a new peak flood level record was set at 29.35 feet. The previous record high water level was 28.8 feet. Flood stage is 18 feet.

Flood waters continue to rise downstream. In Havana, water is expected to peak 27.6 feet, record was at 27.1 feet. Havana flood stage is 14 ft.

At Grafton a level of 29.2 is expected. Flood stage there is 18 feet.

Flooding Safety

Natural gas safety advice

If you detect a natural gas odor, immediately leave your home or business and call Ameren Illinois Customer Service at 1-800-755-5000. Do not turn lights on or off, operate any electrical device, use a phone or light a match inside or near the building.

Electrical safety advice

When water comes into contact with energized electrical wiring, appliances and other devices, it creates a major threat of serious injury and electrocution.
Never enter a flooded basement or other flooded area where water may be in contact with electrical wiring, appliances and other devices.
Never attempt to turn off power at the main electrical panel box if you must stand in water or on a wet floor to do so.
Never use electrical appliances or devices or touch electrical switches, outlets or cords if you are standing in water or are on a wet surface, or even if you are wet or the device is wet.
Keep electric-powered tools and equipment at least 10 feet away from water and wet surfaces.

Ameren Illinois recommends these actions after a flood:

Before touching or unplugging electrical appliances or devices that have been in contact with water, turn off the circuit that feeds the appliance or have the power to the building disconnected.
If you have any doubts about the safety of your home or business electrical system, have it inspected by a professional electrician.
Have a professional service person inspect an air conditioner, furnace, water heater and any other electrical or natural gas appliance or device that was entirely or partially submerged to determine if it can be used, requires repairs or must be replaced
If electrical or natural gas service has been turned off, contact Ameren Illinois at 1-800-755-5000 to have it turned on once the electrical and natural gas systems have been determined by a service professional to be safe.

Additional safety information is available at SafeElectricity.org. Additional flood recovery information is available from the University of Illinois Extension.

Emergency Event 20130417AIC

04/23/2013 Flooding Impacting Service Area

2013-04-23T13:23:12Z

Flood Update

At Peoria this morning a new peak flood level is expected at 29.4 feet. The previous record high water level was 28.8 feet. Flood stage is 18 feet. Later, water will reach near record levels in Havana at 27.0 feet, record at 27.1 feet. Havana flood stage is 14 ft.

Flooding Safety

Natural gas safety advice

If you detect a natural gas odor, immediately leave your home or business and call Ameren Illinois Customer Service at 1-800-755-5000. Do not turn lights on or off, operate any electrical device, use a phone or light a match inside or near the building.

Electrical safety advice

When water comes into contact with energized electrical wiring, appliances and other devices, it creates a major threat of serious injury and electrocution.
Never enter a flooded basement or other flooded area where water may be in contact with electrical wiring, appliances and other devices.
Never attempt to turn off power at the main electrical panel box if you must stand in water or on a wet floor to do so.
Never use electrical appliances or devices or touch electrical switches, outlets or cords if you are standing in water or are on a wet surface, or even if you are wet or the device is wet.
Keep electric-powered tools and equipment at least 10 feet away from water and wet surfaces.

Ameren Illinois recommends these actions after a flood:

Before touching or unplugging electrical appliances or devices that have been in contact with water, turn off the circuit that feeds the appliance or have the power to the building disconnected.
If you have any doubts about the safety of your home or business electrical system, have it inspected by a professional electrician.
Have a professional service person inspect an air conditioner, furnace, water heater and any other electrical or natural gas appliance or device that was entirely or partially submerged to determine if it can be used, requires repairs or must be replaced
If electrical or natural gas service has been turned off, contact Ameren Illinois at 1-800-755-5000 to have it turned on once the electrical and natural gas systems have been determined by a service professional to be safe.

Additional safety information is available at SafeElectricity.org. Additional flood recovery information is available from the University of Illinois Extension.

Emergency Event 20130417AIC

04/22/2013 Flooding Impacting Service Area

2013-04-22T14:07:41Z

Flooding Safety

Natural gas safety advice

If you detect a natural gas odor, immediately leave your home or business and call Ameren Illinois Customer Service at 1-800-755-5000. Do not turn lights on or off, operate any electrical device, use a phone or light a match inside or near the building.

Electrical safety advice

When water comes into contact with energized electrical wiring, appliances and other devices, it creates a major threat of serious injury and electrocution.
Never enter a flooded basement or other flooded area where water may be in contact with electrical wiring, appliances and other devices.
Never attempt to turn off power at the main electrical panel box if you must stand in water or on a wet floor to do so.
Never use electrical appliances or devices or touch electrical switches, outlets or cords if you are standing in water or are on a wet surface, or even if you are wet or the device is wet.
Keep electric-powered tools and equipment at least 10 feet away from water and wet surfaces.

Ameren Illinois recommends these actions after a flood:

Before touching or unplugging electrical appliances or devices that have been in contact with water, turn off the circuit that feeds the appliance or have the power to the building disconnected.
If you have any doubts about the safety of your home or business electrical system, have it inspected by a professional electrician.
Have a professional service person inspect an air conditioner, furnace, water heater and any other electrical or natural gas appliance or device that was entirely or partially submerged to determine if it can be used, requires repairs or must be replaced
If electrical or natural gas service has been turned off, contact Ameren Illinois at 1-800-755-5000 to have it turned on once the electrical and natural gas systems have been determined by a service professional to be safe.

Additional safety information is available at SafeElectricity.org. Additional flood recovery information is available from the University of Illinois Extension.

Emergency Event 20130417AIC

04/18/2013 Flooding Interrupts Some Residential Natural Gas Service

2013-04-18T21:29:38Z

Collinsville, Ill. (April 18, 2013) – Continuing rain and flash flooding is causing some Ameren Illinois customers to be without natural gas service.

Flooding and deep water in basements is extinguishing pilot lights in some area homes.

"Most appliances have an automatic shut off," said Ron Pate, vice president of Operations and Technical Services, Ameren Illinois. "We want our natural gas customers to call us so we can temporarily interrupt the natural gas service by shutting off the meter."

Disconnecting natural gas service is a safety precaution and will allow for a safer restoration once the water subsides.

The flooding issues are isolated and impacting individual customers mainly in the central Illinois communities of Roanoke, Wyanet, Galva, Galesburg, Macomb, Canton, Utica, Abingdon, Edwards, and LaSalle.

Ameren Illinois offers the following tips on flooding safety:

Natural gas safety advice

If you detect a natural gas odor, immediately leave your home or business and call Ameren Illinois Customer Service at 1-800-755-5000. Do not turn lights on or off, operate any electrical device, use a phone or light a match inside or near the building.

Electrical safety advice

When water comes into contact with energized electrical wiring, appliances and other devices, it creates a major threat of serious injury and electrocution.
Never enter a flooded basement or other flooded area where water may be in contact with electrical wiring, appliances and other devices.
Never attempt to turn off power at the main electrical panel box if you must stand in water or on a wet floor to do so.
Never use electrical appliances or devices or touch electrical switches, outlets or cords if you are standing in water or are on a wet surface, or even if you are wet or the device is wet.
Keep electric-powered tools and equipment at least 10 feet away from water and wet surfaces.

Ameren Illinois recommends these actions after a flood:

Before touching or unplugging electrical appliances or devices that have been in contact with water, turn off the circuit that feeds the appliance or have the power to the building disconnected.
If you have any doubts about the safety of your home or business electrical system, have it inspected by a professional electrician.
Have a professional service person inspect an air conditioner, furnace, water heater and any other electrical or natural gas appliance or device that was entirely or partially submerged to determine if it can be used, requires repairs or must be replaced
If electrical or natural gas service has been turned off, contact Ameren Illinois at 1-800-755-5000 to have it turned on once the electrical and natural gas systems have been determined by a service professional to be safe.

Additional safety information is available at IllinoisOutage.com and at SafeElectricity.org. Additional flood recovery information is available from the University of Illinois Extension at web.extension.illinois.edu/disaster/.

Ameren Illinois delivers energy to 1.2 million electric and 806,000 natural gas customers in downstate Illinois, and our mission is to meet their energy needs in a safe, reliable, efficient and environmentally responsible manner. Our service area covers more than 1,200 communities and 43,700 square miles. For more information, visit AmerenIllinois.com.

Emergency Event 20130417AIC